Northeast Design Lab

Design the right system.
Build what matters.

We work at the intersection of venture architecture, design thinking, and systems development — transforming complex challenges into coherent, buildable solutions.

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Zero→One Phase specialists
NE Kingdom rooted
Multi-sector Stakeholder fluency
01 / Services

What we build together.

01
Venture Architecture

Structured discovery and design for early-stage ventures. We translate strategic intent into fundable, executable plans — stress-tested for the realities of a zero-to-one build.

30-Day Audit Opportunity Definition Business Model Strategic Narrative Stakeholder Mapping
02
Design Thinking

Facilitated frameworks for teams navigating ambiguous problems. We uncover what users actually need and create alignment across technical, business, and policy stakeholders.

Problem Framing User Research Insight Synthesis Workshop Facilitation Prototyping
03
Product Design & Development

From concept to market-ready product. We define what gets built, in what order, and why — anchoring every decision to user intent and measurable business outcomes.

UX & Product Strategy Roadmapping MVP Definition Technical Direction PMF Support
04
Service Design & Systems

End-to-end design of the people, processes, and tools that deliver value. We specialize in transforming stranded assets and underperforming systems into regenerative, sustainable operations.

Service Blueprinting Systems Analysis Process Design Multi-stakeholder Programs Policy Integration
02 / Approach

No two problems are the same.

The process for discovering a solution, however, always begins in the same place — with honest, forensic investigation of what actually is, before designing what should be.

We work best at the edges: complex multi-stakeholder environments, regulated industries, early-phase ventures where the path forward isn't yet clear. Our fluency across technical, legislative, and end-user contexts means nothing gets lost in translation.

We design strategic exits. Once a venture moves from discovery to operational phase, we ensure it can stand independently — built for the long run, not dependency.

01.
Forensic Discovery

Deep investigation of current state — market, stakeholders, assets, constraints, and the real problem beneath the stated one.

02.
Venture Design

Translate insights into a coherent model — what gets built, for whom, and at what cost — grounded in evidence, not assumption.

03.
Stress Testing

Challenge every assumption. Model failure modes. Ensure the plan holds up under real-world conditions before a dollar is committed.

04.
Strategic Narrative

Craft the story that moves stakeholders — investors, boards, regulators, teams — into aligned action.

05.
Execute & Transition

Build with precision. Then design the handoff — ensuring what we create continues to generate value long after our engagement ends.

03 / Case Studies

Work in the field.

CS–01
Infrastructure Public Policy Venture Architecture

$120M Broadband Business Plan for Rural Vermont

How a zero-to-one venture architecture process translated community connectivity goals into a federally-funded, shovel-ready plan — navigating municipal stakeholders, ISPs, and federal grant requirements to secure $16M and anchor a $120M infrastructure program.

Read on Substack
CS–02
SaaS Product Design Go-to-Market

Zero to $4M: Product-Led Growth in Field Service Software

Building a product organization from scratch at Whiteout Solutions — defining the roadmap, establishing PMF in a fragmented industry, and scaling revenue through systems-driven product development and design thinking applied to underserved trade workflows.

Read on Substack
CS–03
Media Emerging Technology UX Strategy

Designing for Engagement at Scale: Video & Editorial at Complex Media

From employee #80 at Complex Media — early pattern recognition on digital video, user behavior, and content discovery. A case study in building product intuition inside a fast-scaling media organization and learning where UX complexity hides inside seemingly simple tech.

Read on Substack
CS–04
Energy Stranded Assets Service Design

Transforming a Stranded Power Facility into a Regenerative Asset

Venture architecture for a distressed energy facility in Vermont's Northeast Kingdom — mapping stakeholder interests across private capital, state regulators, and local communities to design a viable path from stranded infrastructure to productive, sustainable operation.

Read on Substack
Design Principle
"Good design is as little design as possible —
less, but better, because it concentrates on the essential aspects."
04 / Contact

Let's build something real.

Have a project
to discuss?

We work with founders, organizations, and institutions navigating complex early-stage challenges. If you're in the zero-to-one phase — or wondering if you should be — let's talk.

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